Step 1
We wrote to make customers aware that they may be entitled to compensation. We proposed a Scheme of Arrangement to review policies and pay compensation where due.
Step 2
We invited customers to vote for or against the scheme.
Step 3
Customers may have returned their voting forms if they wanted to but customers can still be considered for compensation even if they did not vote.
Step 4
Scheme meeting held, votes were received and counted, and the scheme was approved.
Step 5
Now the scheme is approved we are sending customers a form to complete if they want to have their policy reviewed. Customers do not have to apply for compensation but if they do not return a claim form during this process they will lose the right to claim in the future.
Step 6
Customers return their compensation claim form if they want to.
Step 7
We will review a customers compensation claim form if they returned it.
Step 8
We will write to tell customers the outcome of our review.