1. What does the CPPGroup Plc group of companies do with my personal information?

   Don’t worry. We are fully committed to ensuring the privacy, confidentiality and integrity of customer information.

   We do not collect any personal information from visitors to the public areas of our website. However, we do collect statistical information such as the number of visitors to certain areas of the website during a given period. We collect this information for statistical review only and it cannot be used to identify an individual user.

2. How your personal data will be used

   The ways in which we will use your data collected while you have a product are outlined in the Data Protection Notice contained within the relevant terms & conditions - we recommend you read these carefully; they are available online and will be sent to you in your Welcome Pack and at renewal (where relevant).

3. Does the CPPGroup Plc group of companies use cookies?

   This website, along with most other major websites, uses cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site. For full details see our Cookie Policy.

4. Web analytics

   CPPGroup Plc uses web analytics software to show which pages on this website are visited most frequently and how long visitors spend on this website.

   This software uses a cookie to track the number of unique users of this website. It basically tells CPPGroup Plc whether the website has a small number of regular visitors or a large number of infrequent visitors. None of the information can be traced to an individual CPP Group Plc do not know who you are as a unique user, merely that there are a certain number of people using this website. The cookie only relates to what goes on in this website and the information cannot be used for marketing on an individual basis.

5. What about data security?

   We take data security very seriously and go to great lengths to ensure your information is protected against unauthorised use of any kind. We have appropriate measures in place to safeguard the data we hold. In early 2009, the UK companies within the CPP Group achieved compliance with the Payment Card Industry Data Security Standard (PCI DSS), demonstrating how we effectively protect our data when we process, store and transmit this information on behalf of our customers and business partners.

   We are continually reviewing and updating our security procedures as new technologies become available. All areas of this website where personal information is collected are secure and will display the 'padlock' symbol for reassurance. Where information is transferred it shall be encrypted using the latest encryption technology commercially available.

6. What are my rights?

   Remember that you have a right to see all the personal information we hold about you. Details of how you can request a copy of all the personal information that we hold on file are shown in each of the product Terms & Conditions. Please note that there may be a separate administration charge for this service.

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

Cookies can be categorised into two different types:

1. Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser (at which point they are deleted).
2. Persistent or stored cookies that remain on the cookie file of your computer for a defined period of time.

The cookies we use

The cookies we use on our website are either 'Essential' or 'Performanc' Cookies:

Essential cookies enable you to move around the website and access its feature, such as accessing secure areas of a website or displaying personalised content Performance cookies allow us to count the number of visitors to our website and to see how visitors move around the website when they are using it. All counting and tracking is completely anonymous and movements and activity are not traced back to an individual user. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We also use Google Analytics to collect information about your online activity on the website, such as the web pages you visit, the links you click, and the searches you conduct on the website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. For more information about the information gathered using Google Analytics please visit http://www.google.com/intl/en/analytics/privacyoverview.html

For further details of the cookies we use on our websites, please see the tables below.

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto an authenticated page, cookies cannot be used to identify who you are.

Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of your computer.

Cookies will not be used to contact you for marketing purposes.

Cookies may be used to record details of pages that have been visited on this website, however these are anonymous statistics and we do not track you as an individual user. This is to provide us with generic usage statistics to allow the company to improve this website and to provide you with information that may interest you.

You can find more information about the individual cookies we use on each of our websites and the purposes for which we use them in the tables below:

Cookies used on this site: