If customers think the policy features or issues described in the letter we have sent affected their decision to buy a card and / or identity protection policy, or they have any other concerns about the sale of their policy, they can apply to be considered for compensation.
To apply, customers must:
- complete the original claim form enclosed with the letter sent to them in February 2014. Customers should note that we can only accept the original claim form (photocopies, emails or phone requests for a review will not be accepted); and
- return it to us at Scheme Processing Services Limited, PO Box 250, Wymondham, NR18 8DG, to be received by us by 30 August 2014.
Customers should note that if they do not return a completed claim form they will have no right to make a mis-selling claim in the future. This is because, if customers do not submit a claim form, under the scheme, all rights to make future mis-selling claims in respect of their policy(ies) are extinguished.
If customers do not think they have been affected by the issues described in the letter we have sent them they do not have to do anything and any policies they currently hold will continue. We will not write to customers again regarding this matter.