Customers may be entitled to compensation if they were given misleading or unclear information about their identity protection policy and they purchased the policy based on this information, including:
- if the risk of identity theft was exaggerated to them; or
- if they were incorrectly told they were liable for debts that someone else takes out using their details.
Customers may also have other concerns with the way their identity protection policy was sold to them, such as if sales staff sold them a policy even after they made it clear they did not want it, or emphasised that customers could cancel the policy after they bought it.